Every business needs a platform to comprehensively track the status of incidents raised by users or customers. This digital solution allows your customers to create new incidents, as well as track their status.
Support managers update incidents according to their categories, status, assigned consultants, and expected closure date.
New incidents are handled by the support consultants to implement a solution. The system sends automatic emails to users with updates.
Customers and support managers will be able to see the history of incident management, response times, and the responsible support user.